Manufacturer You Are @ Home/ Success Stories/ Manufacturers/ Vision Products Manufacturer Dow 30 Manufacturer | Food Manufacturer | Household Products Manufacturer Vision Products Manufacturer Vision Products Manufacturer Critical Issue Important trading relationships with major retailers such as Target and specialty retailers such as CVS were under pressure due to our client’s inability to do e-business. Reasons Our client, a small but growing division of a larger parent company, was unable to comply with the e-business demands of its large customers. While its parent company had the IT expertise to solve the problem, our client was unable to gain access to the parent company’s IT resources. Capabilities Needed The company needed a quick, cost-effective way to receive electronic orders from its customers and then invoice those same customers for their orders in the electronic formats they demanded (mostly EDI). InfoAccess.net Provided InfoAccess.net provided our client with Order Management Services (OMS), giving them the capability to receive all their orders from their customers in a single electronic format. InfoAccess.net also provided an integrated solution for the client to send invoices to its customers in the specific electronic and non-electronic formats they were demanding (EDI, FTP, fax, internet/web, etc.). Results Utilizing the capabilities provided by InfoAccess.net, the client was able to receive all of their customers’ electronic orders and invoice those same customers in the electronic and non-electronic formats they were demanding. This helped our client better fulfill customer orders and satisfy customer expectations, leading to much improved customer relationships. Our successful implementation also helped our client significantly increase their working capital. By invoicing customers electronically in the preferred customer format, customers paid our client faster. In just one week of using InfoAccess.net's OMS, our client collected over $2 million in past due receivables.