Manufacturer You Are @ Home/ Success Stories/ Manufacturers/ Food Manufacturer Dow 30 Manufacturer | Food Manufacturer | Household Products Manufacturer Vision Products Manufacturer Food Manufacturer Critical Issue This national food products manufacturer was experiencing rising customer support expenses from a small subset of customers. Reasons Reducing invoice errors and the time and overhead associated with order and invoice processing and reconciliation. Capabilities Needed The company needed a quick, cost-effective way to conduct accurate e-business with its non-electronic customers, creating electronic orders from its customers’ fax-based order forms. The company also wanted to invoice those same customers for their orders in whatever format was easiest for each customer (mostly fax). InfoAccess.net Provided InfoAccess.net provided our client with Order Management Services (OMS), giving them the capability to receive all their orders from their customers in a single electronic format. InfoAccess.net also provided an integrated solution for the client to send invoices to its customers in the specific electronic and non-electronic formats their customers were demanding. Results Utilizing the capabilities provided by InfoAccess.net, the client was able to achieve a higher critical mass of EC/EDI based order transactions from its customers. This enabled the client to reduce its customer support staff by 50%. The OMS data validation and correction service also helped the client reduce unauthorized invoice deductions by 50%.